Effective August 25, 2026

Refund Policy

Your city comes off the board for everyone else the moment you pay, so the refund rules are narrow and they need to be unambiguous in both directions. This page says exactly when you can have your money back, when you cannot, and how to ask.

1. The seven days

You may request a full refund of your $197 territory fee within seven (7) calendar days of your purchase, provided the territory is still unused as defined in section 2.

The seven days run from the timestamp on your purchase confirmation email. If day seven falls on a weekend or a public holiday, a request sent that day still counts.

Refunds go back to the card you paid with, through Stripe. We do not issue store credit, partial refunds, or a transfer to a different city in place of a refund.

2. What “unused” means

Your territory stops being unused — and the refund window closes — the first time either of these happens:

• You add an item to your shop, in any state, approved or not; or
• You come back to the dashboard in a later session, after the one that set your password.

Whichever happens first ends it, and it cannot be reopened by deleting the items or signing out again.

Both are recorded — when you last signed in, and everything you have added — so we check the record rather than asking you to prove anything.

3. Why the rule is this tight

This is stricter than the refund policy on most software, and the reason is that this is not most software.

The moment your payment clears, your city is removed from the board for everybody else. Nobody else can buy it, and anybody who tried while you held it was turned away. That exclusivity is the substance of what you paid for, and it is delivered instantly and in full — there is nothing to try out first, because it is not a trial of anything.

So the window exists for one narrow case: you paid, then realised you had made a mistake — wrong city, wrong idea, wrong time — and you have not started using it. Seven days is enough to notice that, and enough to open the dashboard and see what you have bought. It is not enough to run a business on and then hand back.

4. What happens to your city

A refund and a territory cannot both be kept.

When we issue your refund, your claim is released and the city returns to the available pool the same day. You have no further right to it. If someone else buys it afterwards — that afternoon or a year later — it is theirs, and we will not reverse that or make an exception to sell it back to you.

Your shop is deactivated at the same time.

5. How to request a refund

Include the city you bought if you have it to hand. It saves us a lookup, but we can find you without it.

We aim to reply within two business days and to send the refund to Stripe the same day we confirm it. How long it then takes to land is up to your bank — card refunds commonly take five to ten business days after that.

If we have to decline because the territory is no longer unused, we will tell you which of the two things happened and on what date, so you can check it against your own recollection.

6. After the window closes

Once seven days have passed, or once you have added an item or returned to the dashboard in a later session, the fee is non-refundable.

There is nothing to cancel. This is a one-time purchase — no monthly fee, no renewal, no commission on your sales — and the platform has no mechanism to charge you again. You keep the shop and the city for as long as your account is active.

7. Where we refund regardless

Two situations sit outside all of the above, and in both we refund you in full whatever the calendar says:

• We could not give you the city. If two purchases for the same city land close enough together that the second cannot be fulfilled, the second buyer is refunded immediately and without having to ask.
• We charged you twice. Duplicate charges for the same territory are refunded in full.

If you think either has happened, email us and we will look at the payment record, not the deadline.

8. Chargebacks

If something has gone wrong, email us before you contact your bank. A chargeback takes weeks, costs us a fee, and freezes the account while it is open. A refund we issue ourselves is usually moving the same day.

9. Changes to this policy

If we change this policy, the version that applies to you is the one that was live on the day you bought. We will not shorten a window you already have.

10. Contact

Refund requests, and anything else about this policy, go to info@kingdom-creatives.com.

This policy sits alongside our Terms of Service and Privacy Policy.